Tracy Boynton, Ph.D.

Customer Service

Workshop Format: Half or full day sessions available

Description: Excellent customer service starts from the top of any organization. If you want to ensure future business and increased profitability then this workshop is for you.

  Assess your behavioral style at work
  Develop an understanding of different behavioral styles and how to work well with them
  Define who your customers are: internal vs. external
  Create your own unique customer service protocol

"The course was very engaging. It helped me to better understand how to work with different types of people."
KTA Supermarket, Cashier